LiveLinkUp 2006 Conference, PHOENIX, AZ, Nov. 15 /PRNewswire-FirstCall/ - Open Text(TM) Corporation (NASDAQ:OTEX), the largest independent provider of Enterprise Content Management (ECM) software and solutions, today announced a new solution that captures and manages customer information from multiple systems and makes it available to users in Microsoft Office 2003. The new solution is designed specifically for processes within sales, support, customer service and logistics, where access to customer information is central to providing excellent service. The announcement was made here at Open Text's annual user conference LiveLinkUp 2006, which is underway this week in Phoenix, Arizona.
The new solution solves a major problem facing almost every large business today - how to put complete customer information at the fingertips of the people who need it. Regardless of the original application or storage location, Livelink ECM - Customer Information Management helps companies consolidate all customer-related content and processes in individual customer folders which are then made available within familiar user environments such as Microsoft Office 2003, including Microsoft(R) Office Outlook(R) 2003. The solution is the first in a series of solutions to use Enterprise Connect, new ECM technology from Open Text which leverages integrations with major enterprise systems, including SAP(R) solutions, to deliver content to users through Microsoft Office 2003.
"Customers want ECM solutions that can help eliminate the extra time their employees spend hunting for documents and information. It's especially important in customer service, where a fast response is critical," said Kirk Roberts, Executive Vice President of Products, Solutions and Marketing at Open Text. "Livelink ECM -- Customer Information Management is a complete solution that puts customer information in the right business context and makes it more easily accessible, so that companies can improve productivity and efficiency in customer processes."
Customer Klemens Bransmoller, CIO of ThyssenKrupp Nirosta, one of the world's leading suppliers of stainless steel, stated: "Open Text is helping us manage all business critical documents in the context of our customer related processes. We can now provide our employees with simplified, automated, event-driven access to all process-centric and document-centric customer information through the standard and familiar Microsoft Office 2003 interface."
Livelink ECM -- Customer Information Management can help organizations dramatically improve customer service levels and increase employee productivity by giving users a single view in Microsoft Office 2003 or Outlook 2003 of all transactions and interactions with customers. The solution also provides lifecycle management, auditing, archiving, and corporate governance and regulatory compliance capabilities for customer-related information - including associated e-mail. Users can access documents using, for example, customer numbers used in SAP solutions and other sources. Documents are used and stored in business context, while staying within the Microsoft environment. Information access can be tied to a formal process or driven by spontaneous need.
Livelink ECM -- Customer Information Management is the latest result of Open Text's partnership with Microsoft. Not only is Open Text a Microsoft Gold Certified Partner, but as an SAP Software Partner, its Livelink ECM solutions are also one of the most widely used archiving and document management solutions within the global installed base of users of SAP solutions.
For more information on Livelink ECM - Customer Information Management, go to: http://www.opentext.com/2/sol-products/sol-pro-extensions-sap/pro-ll-sap-customer-info-mgmt.htm
For more information on activities and announcements at LiveLinkUp 2006, visit the conference website at http://livelinkup-phoenix.opentext.com/.
About Open Text
Open Text(TM) is the world's largest independent provider of Enterprise Content Management software. The company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about Open Text, visit www.opentext.com.
Safe Harbor Statement Under the Private Securities Litigation Reform Act
This news release may contain forward-looking statements relating to the success of any of the Company's strategic initiatives, the Company's growth and profitability prospects, the benefits of the Company's products to be realized by customers, the Company's position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. The risks and uncertainties that may affect forward-looking statements include, among others, the failure to develop new products, risks involved in fluctuations in currency exchange rates, delays in purchasing decisions of customers, the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers, demand for the Company's products and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2006. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.
Copyright (C) 2006 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.
Source: Open Text Corporation